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Frequently Asked Questions

Answers to questions you may have:


Q: What are your business hours?
A. Regular operating hours are from 8:00am to 5:00pm

Q: Where are you located?
A: Our office is located in Arden Hills, Minnesota.  We have warehouses throughout the country for specific products.
 
Q: Do you offer large volume discounts?
A: Yes, we can.  Please provide the stock numbers, shipping points, and product quantities and we will issue a quote.
 
Q: Can you produce custom products?
A: Yes, we can.  Please email or call us today with your specifications.  We’ll give you a price quote and if you accept, we’ll send out samples or proofs for production.  Please allow 2-4 weeks for initial custom order and 1-2 weeks for repeat custom orders.
 
Q: I found the identical product from your competitor.  Will you match the price?
A: Of course we will!  And for bringing it to our attention, we’ll even give a bigger discount than you would already be receiving!  Keep in mind, we offer free shipping on orders over $100, so take full transaction price into account when price shopping!
 
 
Q: We are international and we don't see an international shipping option.  Do you Ship internationally?
A: We currently ship to the Continental U.S.  If you are in Alaska, Hawaii or have an alternate shipping address, please contact us for current rates. We currently do not ship internationally.  If you can provide a carrier to pick up product, we will accommodate you in that way.
 
Q: I ordered my stuff and I have not seen it.  Has it shipped yet?
A: There are multiple reasons why you might not see your products right away.
 
1.     The manufacturer has back-ordered the item in which we are waiting to ship.  We ship out back-ordered items the same day we receive them.
2.     If you are waiting for shelving, equipment, filebacks, chart dividers or custom items, there can be a 1-2 week lead time before production can begin.
3.     You might already have your products at your location.  This happens frequently at larger offices where many different people can sign for a package.  You might check with your receiving department and see if anything has come from us.
 
Q: Why were some of the items I ordered not in the initial package I received?
A: There are some reasons why manufacturers cannot keep certain items in stock.  Due to the nature of this  industry, there are temporary backorders which forces us to split your order.  An estimated ship time for your backordered items will be available upon request.  If your items do not match your packing list, please contact us immediately.
 
Q: My credit card has not yet been processed for my order.  Are we going to get our products for free?
A: We will process your credit card when all items have been accounted for and shipped.  Once this has been determined, your card will be charged within 3-4 business days of the shipment date.
 
Q: Can you send a sample of what we’re looking for?
A: Yes, please contact us and let us know specifically what you are looking for and we’ll try to get a sample to you as soon as possible.
 
Q: I would like to know what the price for product xyz & shipping will be to my destination zip code.  Can you tell me?
A: You can simply tell what you total price with tax, shipping & handling will be by putting any quantity of items in your shopping cart, clicking on your shopping cart, entering your zip code and clicking on “Get Rates.”
 
Q: What is your warranty or return policy?
A: Please see out Return Policy.
 
Q: What should I do if my order is incorrect?
A: 1. CONTACT US and report the error(s). 2. Have your packing list (found inside your shipping package) with you when you email us. If you have received the wrong product, please tell us what you received and what item you wanted. 3. Request replacement, credit or refund. We will see that a replacement order is shipped, or a credit or refund is issued. Your complete satisfaction is 100% guaranteed.
 
Q: Do you give out my information?
A: Absolutely not.  We, at no time, advertise your name or personal information unless testimonial is needed in which we would ask your permission first.  We do not feel it is ethical to share any information, positive, negative or neutral, about any one business or individual.
 
Q: Is Shopping on Filing.com Secure?
A: Yes. We are validates and secure for online transactions and are guaranteed for up to $50,000.  Our site uses SSL security for industry-standard transactions.  Please click on the “NS Secure – Data Encrypted” badge near the bottom of the screen for more information.
 
Q: What forms of Payment do you accept?
A: We accept Visa, MasterCard and American Express.  We can allow Net/30 Terms when a credit application has been processed.
 
Q: How do I place an order?
A: Orders can be placed at www.filing.com or by phone or fax.  We will retain your order history in the office, but if you want to maintain your order history, use our online ordering system.
 
Q: Do you take phone orders?
A: Yes, we can take orders over the phone.  Staff is standing by to take your order.  Please be advised that we cannot guarantee free shipping over the phone.  To take advantage of free shipping on orders over $100, please place your orders online.
 
Q: Can I fax or email orders?
A: Yes, we will process the order as if it were a phone order.  Staff is standing by to take your order.  Please be advised that we cannot guarantee free shipping over fax or email.  To take advantage of free shipping on orders over $100, please place your orders online.
 
Q: Do you accept PayPal?
A: We are unable to accept PayPal.  If you would prefer to use PayPal, please let us know.  If there are more customers in the future that need this option, we will implement PayPal.
 
Q: Do you accept checks?
A: We will accept checks with Net 30 accounts.
 
Q: Do you have a catalog you can send us?
A: We have product guides available for specific product lines available upon request.
 
Q: Do you offer overnight shipping?
A: We can arrange to have products shipped out Next Day Air.  Please call us with overnight orders.  Overnight shipping is not available online as we cannot offer free shipping to orders over $100 who require overnight shipping.




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