Frequently Asked Questions
Answers to questions you may have:
Q: What are your business hours?
A. Regular operating hours are from
8:00am to 5:00pm
Q: Where are you located?
A: Our office is located in Arden
Hills, Minnesota. We have warehouses
throughout the country for specific products.
Q: Do you offer large volume
A: Yes, we can. Please provide the stock numbers, shipping
points, and product quantities and we will issue a quote.
Q: Can you produce custom
A: Yes, we can. Please email or call us today with your
specifications. We’ll give you a price
quote and if you accept, we’ll send out samples or proofs for production. Please allow 2-4 weeks for initial custom
order and 1-2 weeks for repeat custom orders.
Q: I found the identical
product from your competitor. Will you
match the price?
A: Of course we will! And for bringing it to our attention, we’ll
even give a bigger discount than you would already be receiving! Keep in mind, we offer free shipping on
orders over $100, so take full transaction price into account when price
Q: We are international and we
don't see an international shipping option. Do you Ship internationally?
A: We currently ship to the
Continental U.S. If you are in Alaska, Hawaii or have an alternate
shipping address, please contact us for current rates. We currently do not ship
internationally. If you can provide a carrier to pick up product, we will
accommodate you in that way.
Q: I ordered my stuff and I
have not seen it. Has it shipped yet?
A: There are multiple reasons why
you might not see your products right away.
1. The manufacturer has back-ordered
the item in which we are waiting to ship. We ship out back-ordered items
the same day we receive them.
2. If you are waiting for shelving,
equipment, filebacks, chart dividers or custom items, there can be a 1-2 week
lead time before production can begin.
3. You might already have your
products at your location. This happens frequently at larger offices
where many different people can sign for a package. You might check with
your receiving department and see if anything has come from us.
Q: Why were some of the items
I ordered not in the initial package I received?
A: There are some reasons why manufacturers
cannot keep certain items in stock. Due
to the nature of this industry, there
are temporary backorders which forces us to split your order. An estimated ship time for your backordered
items will be available upon request. If your items
do not match your packing list, please contact us immediately.
Q: My credit card has not yet
been processed for my order. Are we going to get our products for free?
A: We will process your credit card
when all items have been accounted for and shipped. Once this has been
determined, your card will be charged within 3-4 business days of the shipment
Q: Can you send a sample of
what we’re looking for?
A: Yes, please contact us and let us
know specifically what you are looking for and we’ll try to get a sample to you
as soon as possible.
Q: I would like to know what
the price for product xyz & shipping will be to my destination zip
code. Can you tell me?
A: You can simply tell what you
total price with tax, shipping & handling will be by putting any quantity
of items in your shopping cart, clicking on your shopping cart, entering your
zip code and clicking on “Get Rates.”
Q: What is your warranty or
A: Please see out Return Policy.
Q: What should I do if my order is incorrect?
A: 1. CONTACT US and report
the error(s). 2. Have your packing list (found inside your shipping package)
with you when you email us. If you have received the wrong product, please tell
us what you received and what item you wanted. 3. Request replacement, credit
or refund. We will see that a replacement order is shipped, or a credit or
refund is issued. Your complete satisfaction is 100% guaranteed.
Q: Do you give out my
A: Absolutely not. We, at no time, advertise your name or
personal information unless testimonial is needed in which we would ask your
permission first. We do not feel it is
ethical to share any information, positive, negative or neutral, about any one
business or individual.
Q: Is Shopping on Filing.com
A: Yes. We are validates and secure
for online transactions and are guaranteed for up to $50,000. Our site uses SSL security for
industry-standard transactions. Please
click on the “NS Secure – Data Encrypted” badge near the bottom of the screen
for more information.
Q: What forms of Payment do
A: We accept Visa, MasterCard and
American Express. We can allow Net/30
Terms when a credit application has been processed.
Q: How do I place an order?
A: Orders can be placed at www.filing.com or by phone or fax. We will retain your order history in the
office, but if you want to maintain your order history, use our online ordering
Q: Do you take phone orders?
A: Yes, we can take orders over the
phone. Staff is standing by to take your
order. Please be advised that we cannot guarantee
free shipping over the phone. To take
advantage of free shipping on orders over $100, please place your orders
Q: Can I fax or email orders?
A: Yes, we will process the order as
if it were a phone order. Staff is
standing by to take your order. Please
be advised that we cannot guarantee free shipping over fax or email. To take advantage of free shipping on orders
over $100, please place your orders online.
Q: Do you accept PayPal?
A: We are unable to
accept PayPal. If you would prefer to
use PayPal, please let us know. If there
are more customers in the future that need this option, we will implement
Q: Do you accept checks?
A: We will accept checks with Net 30
Q: Do you have a catalog you
can send us?
A: We have product guides available for specific product lines available upon request.
Q: Do you offer overnight
A: We can arrange to have products
shipped out Next Day Air. Please call us
with overnight orders. Overnight
shipping is not available online as we cannot offer free shipping to orders
over $100 who require overnight shipping.