FAQ

Order Status

  • Has my order shipped?
  • How do I change quantities or cancel an item in my order?
  • How do I track my order?
  • Where is my order?
  • An item is missing from my order, where is it?
  • My product is defective, what do I do?
  • When will my backorder arrive?

My Account

  • How do I create an account?
  • How do edit my account information?
  • How much does shipping cost?
  • I forgot my password, can you help?
  • How do I return a product?
  • What is your return policy?
  • When will my order ship?

International Shipping

  • Do you ship to my county?
  • What are my payment options?
  • When will my order ship?
  • What are my shipping charges?
  • What is the return policy?

Guarantees

  • Low Price Guarantee.
  • Privacy Policy.
  • Security.

Pricing & Billing

  • Do I have to pay sales tax?
  • I have a question about my charges.
  • I need a copy of a paid invoice.
  • When will my credit appear on my account?
  • When is my credit card charged?

Buyer's Guide

  • How do I buy/redeem a gift certificate
  • How do I find my product?
  • How do I navigate the site?
  • How do I use a coupon

Additional Support

  • How do I contact you?

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