ReturnsIf you would like to return unwanted items, please carefully read this return policy and take the necessary steps to return unwanted items within 30 days of receipt. Orders more than 30 days old are not eligible for returns. The costs for the return are the customer's responsibility. Custom items, dated items (such as year labels), and discontinued items will not be refunded. Straight returns are subject to a 10-25% restocking fee. Shipping costs incurred are non-refundable. If your item was damaged in transit, defective or you receive the wrong item, please contact us within 24 hours of receipt of the item and we will take care of replacing the items.
Request an RA#To request a Return Authorization Number email us (firstname.lastname@example.org) or call us at 1-800-373-9133. We will need the following information; the order number, the product code number, the reason for return. You will be emailed an RA number and the proper address for your return. You can waive restocking fees by exchanging for alternate products. To waive your restocking fee, purchase the new items you want online and note your RA# in the customer notes in the checkout process. Items returned without an RA# will not be refunded.
Refunds Processed in 5-7 working daysYour refund will be processed after the returned items have been received. Replacements and refunds are normally processed within 5 business days. Refunds will be posted to your credit card or another payment method after processing your return. Please allow 7 business days to receive replacement merchandise. If there is a shipping dispute, please allow FedEx, UPS, or USPS to process a claim in their standard amount of time.
Canceling a pending order
To cancel a pending order, contact us immediately by phone at 1-800-373-9133 with your order# handy.