Most items may be returned at your request for any reason. Items must be returned in 30 days of the original date of receipt. Our returns department must be notified of all returns, and an RA# must accompany all returns.
How to return items from filing.comAdvanced Filing Concepts is committed to customer satisfaction. If your items are damaged, defective or incomplete, a request for a return or refund must be made within 48 hours of the original date of receipt. In the event of a mistake, we will do our best to ensure returns are handled quickly and fairly. Customers are welcome to request a return on applicable items within 48 hours of the original date of receipt. Replacement products should be reordered online.
Step 1: Request a return authorization numberThe first step to process your return is to email us at firstname.lastname@example.org or call us at 1-800-373-9133 to request a Return Authorization (RA) Number.
Please include the following information in your email or have it available for your call:
Your Order Confirmation Number
The item's product code
Condition of the item(s)
Reason for your return
You will be provided a Return Authorization Number. Please repackage the product in its original condition, including all original packaging and materials (manuals, accessories, etc). Place the product in the shipping box and write the Return Authorization Number on the outside of the shipping package. Do not write on the product packaging; doing so may make the return ineligible.
Once received by our returns department, Advanced Filing Concepts accepts full responsibility for all merchandise. We are not responsible for loss or theft before the merchandise is in our possession. You may wish to insure valuable items, to cover replacement costs in case the package is lost or damaged in transit. If a product is being returned as new but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely.
Step 2A: Straight ReturnIf you ordered the item incorrectly or change your mind about an item, we will refund the purchase price of the unopened, re-sellable item, less shipping costs, and restock fees. All unwanted items are subject up to a 25% item price restocking fee. Shipping costs are non-refundable. If your item was damaged in transit, defective or you receive the wrong item, please contact us within 48 hours of receipt of item and we will provide a call tag and arrange for free pickup and free return shipping of the item.
Step 2B: Product ExchangeYou can waive the restocking fee by exchanging the unwanted item(s) for an alternate product. To waive your restocking fee, place a new order for the items you want and include a printed copy of your new order with the items you are returning.
Your returns should be sent to the following address unless otherwise noted with your RA#:
Advanced Filing Concepts
c/o: (Insert RA Number Here)
3761 Dunlap St N
Arden Hills, MN 55112
Step 3: RefundsYour refund will be processed once the items have been received. Replacements and refunds are normally processed within 5 business days. Refunds will be posted to your credit card or another payment method after processing your return. Please allow 7 business days to receive replacement merchandise. If there is a shipping dispute, please allow FedEX, UPS, or USPS to process a claim in their standard amount of time.
Canceling a pending order
Due to our commitment to process orders quickly, once the checkout process is completed, our vendor network is notified to pick your order for shipment. If you place an order and need to cancel please be aware that it may have already shipped. Trucks cannot be recalled and orders, once on those trucks, will be delivered. We will try very hard to stop any shipment if we can because we believe in good customer service. Any request to cancel an order must be made via email allowing us a written record of your request. If your order has already shipped, you will be responsible for all freight charges.
Products that cannot be returnedThe following items are not eligible for returns: