Advanced Filing Concepts is committed to customer satisfaction. If your items are damaged, defective or incomplete, a request for a return or refund must be made within 48 hours of the original date of receipt. In the even of a mistake, we will do out best to ensure returns are handled quickly and fairly. Customers are welcome to request a return on applicable items within 48 hours of original date of receipt. Replacement products will be reordered at your request. No returns will be accepted on custom items, discontinued items, or dated items (including year labels).
Please contact our returns department with any return requests or questions relating to our return policy. Our returns department may be reached by email at firstname.lastname@example.org or by phone at (800) 373-9133.
Request A Return Authorization Number
To request a return, email us at email@example.com
or call us at (800) 373-9133 to obtain a Return Authorization Number.
Please included the following information in your email or have it available for your call:
- Order number
- Item(s) and quantity you'd like to return
- Return reason
- Condition of the item(s) (opened or unopened)
Once you have received your Return Authorization Number, please repackage the product in its original condition, including all original packaging and materials (manuals, accessories, etc.) Place the product in the shipping box and write the Return Authorization Number on the outside of the shipping package. Do not write on the the product packaging; doing so may make the product ineligible for a return.
Customers are responsible for returning items. Send the product to the return address using your preferred shipping method. If possible, save your tracking number and track your return to make sure we receive it.
Once received by our returns department, Advanced Filing Concepts accepts full responsibility for all merchandise. We are not responsible for loss or theft before the merchandise is in our possession. You may wish to insure valuable items, to cover replacement costs in case the package is lost or damaged in transit.
If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely.
Return Reasons & Restocking Fees
If you ordered the item incorrectly or change your mind about an item, we will refund the purchase price of the unopened, restockable item, less shipping costs and restock fees. All unwanted items are subject up to 25% item price restocking fee. You can waive the restocking fee by exchanging for an alternate product of equal or more value. Shipping costs are non-refundable. If your item was damaged in transit, defective or your receive the wrong item, please contact us within 48 hours of receipt of item and we will provide a call tag and arrange for free pickup and free return shipping of the item.
If your order is incomplete and missing items, please let us know within 48 hours of receipt of product so we can investigate and if necessary reorder your items. Failure to contact us within 48 hours will void any returns or refunds.
Returns Without Prior Authorization
Returns without prior authorization will not be accepted. In such cases the return may be refused and/or returned to you at your expense. Please contact us for a Return Authorization Number prior to any return.
Processing Refunds and Replacements
Your return will be processed once we receive and inspect the product. Replacements and refunds are normally processed within 5 business days. Refunds will be posted to your credit card or other payment method after processing your return. Please allow up to 7 business days to receive replacement merchandise. If there is a shipping dispute, please allow FedEX, UPS, or USPS to process a claim in there standard amount of time (typically 7 business days).
Cancelling An Order
Due to our commitment to process orders quickly, once the checkout process is completed, out vendor network is notified to pick the order for shipment. If you place an order and need to cancel please be aware that it may have already shipped. Trucks cannot be recalled and orders, once on those trucks, will be delivered. We will try very hard to stop any shipment if we can because we believe in good customer service.
Any request to cancel an order must be made via email allowing us a written record of your request. If your order has already shipped, you will be responbsible fore all freight charges, or if you refuse shipment on FedEX Orders for the purposes of caneling an order, you will not be credite back for the shipping charge.