RETURN POLICY
Most items may be returned at your request for any reason. Items must be returned in 30 days of the original date of receipt. Our returns department must be notified of all returns, and an RA# must accompany all returns.

How to return items from filing.com

Advanced Filing Concepts is committed to customer satisfaction. If your items are damaged, defective or incomplete, a request for a return or refund must be made within 48 hours of the original date of receipt. In the event of a mistake, we will do our best to ensure returns are handled quickly and fairly. Customers are welcome to request a return on applicable items within 48 hours of the original date of receipt. Replacement products will be reordered at your request.

  • Customers are responsible for returning items.

  • No returns will be accepted on custom items, discontinued items, or dated items (including year labels).

  • Please proceed with the following steps to initiate your return or exchange.

Step 1: Request a return authorization number

The first step to process your return is to email us at info@filing.com or call us at 1-800-373-9133 to request a Return Authorization (RA) Number.
Please include the following information in your email or have it available for your call:

Your Order Confirmation Number
The item's product code
Condition of the item(s)
Reason for your return

You will be provided a Return Authorization Number. Please repackage the product in its original condition, including all original packaging and materials (manuals, accessories, etc). Place the product in the shipping box and write the Return Authorization Number on the outside of the shipping package. Do not write on the product packaging; doing so may make the return ineligible.

Once received by our returns department, Advanced Filing Concepts accepts full responsibility for all merchandise. We are not responsible for loss or theft before the merchandise is in our possession. You may wish to insure valuable items, to cover replacement costs in case the package is lost or damaged in transit. If a product is being returned as new but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely.

Step 2A: Restock fee

If you ordered the item incorrectly or change your mind about an item, we will refund the purchase price of the unopened, re-stockable item, less shipping costs and restock fees. All unwanted items are subject up to a 25% item price restocking fee. Shipping costs are non-refundable. If your item was damaged in transit, defective or you receive the wrong item, please contact us within 48 hours of receipt of item and we will provide a call tag and arrange for free pickup and free return shipping of the item. Failure to contact us within 48 hours will void any returns or refunds.

Step 2B: Waive the restock fee with a product exchange

You can waive the restocking fee by exchanging the unwanted item(s) for an alternate product of equal or more value. To waive your restocking fee, place a new order for the items you want and include a printed copy of the new order with the items you are returning. Your returns should be sent to the following address unless otherwise noted:

Advanced Filing Concepts
c/o: (Insert RA Number Here)
3761 Dunlap St N
Arden Hills, MN 55112

Step 3: Refunds

Your refund will be processed once we receive and inspect the returned item. Replacements and refunds are normally processed within 5 business days. Refunds will be posted to your credit card or another payment method after processing your return. Please allow 7 business days to receive replacement merchandise. If there is a shipping dispute, please allow FedEX, UPS, or USPS to process a claim in their standard amount of time.

Canceling a pending order

Due to our commitment to process orders quickly, once the checkout process is completed, our vendor network is notified to pick your order for shipment. If you place an order and need to cancel please be aware that it may have already shipped. Trucks cannot be recalled and orders, once on those trucks, will be delivered. We will try very hard to stop any shipment if we can because we believe in good customer service. Any request to cancel an order must be made via email allowing us a written record of your request. If your order has already shipped, you will be responsible for all freight charges.

Products that cannot be returned

The following items are not eligible for returns:
  • Customized Products
  • Year Labels
  • Discontinued Items